Thursday, April 12, 2007

2nd response from Amazon

On the same day as an article appears in Golwg re my little tiff with Amazon, the company finally send me positive response, following their previous not so positive one:
     Dear Rhys Wynne,
Firstly please accept our apologies for the delay in resolving this issue for you
and thank you for your patience.

Having advised our Management team of the issue you have encountered, we have
reviewed our policy regarding the receipt of cheque's written in Cymraeg, and are
pleased to advise you we are more than happy to accept cheque's from our customers
written in Cymraeg.

We do sincerely apologise for your original cheque being returned to you and would
ask you to resend the cheque to us and we will fulfill your order.

Due to this inconvenience we will certainly refund you for any postage costs
incurred for returning the cheque to us.

Your cheque should be made payable to Amazon EU S.A.R.L and sent to the following
Customer Accounts
1-9 The Grove
Berkshire SL1 1QP
United Kingdom

Please contact us on the below link to advise us of any postage costs incurred.

Thank you for choosing and we look forward to your future custom.

Warmest regards

Paul S.
Customer Service
I'd have thought they'd offer me a bit more than the price of a stamp for my distress, but hey you don't make $100' s millions by being generous. I'm not sure whether I'll use them again though.

Update 13.4.07

God knows if Amazon read this blog, but following posting the above comments yesterday, I've now received this e-mail. Fair play to them.

Dear Rhys Wynne,

Further to my previous correspondence with regards to
the processing of order by cheque payment, our
Management team have concluded their review of your issue and they
have agreed to provide a good will gesture to the value of GBP22.93.
This goodwill gesture will be in the form of a promotional
certificate which can be redeemed towards your next purchase with

Please accept this goodwill gesture as an apology for
the inconvenience of having to forward us the cheque
payment again, and thus delaying the dispatch of the item to you.

Thank you for your understanding and patience with
regards to this matter.

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